New: MDY Covid Secure Reopening Guidance
New Guidance Document
Two members of York Museums Trust’s Visitor Experience team have been working with MDY to produce a new document to advise your museum on reopening in a Covid secure way. The reopening Guidance Document contains helpful suggestions, examples, and things to consider when planning your museum’s reopening process.
Or, skip to a section:
- Cleaning and Hygiene
- Changes to Operational Procedures
- Taking Care of your Volunteers and Staff
- Visitor Experience
They have also created four short guides to developing a new induction for your Visitor Experience team members returning to work:
- General Information
- Visitors’ FAQs: Conflict Management, problem solving and difficult situations
- Covid-19 Secure Tours
- Meet and Greet Sample Questions and Answers
About the authors
Jo Taylor is a Visitor Experience Team Member at York Art Gallery, currently redeployed to Museum Development Yorkshire during site closures and previously an alumni of MDY’s Front of House Training Cohort.
Chloe Bradley is a Visitor Experience Team Member at the Yorkshire Museum with York Museums Trust, currently redeployed to Museum Development Yorkshire during site closures and previously an alumni of the MDY Front of House Cohort.